Shipping Policy
This Shipping Policy outlines delivery coverage, processing timelines, shipping methods, and important information related to order fulfillment.
Important Information
- Shipping Destination: United States only.
- Order Cut-Off Time: 2:00 PM EST.
- Order Processing Time: 1–2 days (Monday to Saturday).
- Package Transit Time: 3–5 days after dispatch (Monday to Saturday).
- Total Delivery Time: 4–7 business days (processing plus transit).
- Shipping Cost: Free shipping on all U.S. orders.
- Tracking Information: Tracking details are sent by email once the order has been shipped.
After a parcel has been dispatched, a shipping confirmation email containing tracking information will be sent.
Possible Delivery Delays
Although delivery estimates are provided, delays may occur due to circumstances outside normal shipping operations, including holidays, peak seasonal demand, severe weather conditions, or carrier service disruptions.
If an order has not arrived within the estimated delivery timeframe, please allow an additional 3 business days for delivery. If the parcel has still not arrived after this period, contact us through the Contact Us page for assistance.
Order Cancellations
If you wish to cancel an order, contact us through the Contact Us page as soon as possible.
Orders may usually be canceled before processing begins. Once order processing has started, cancellation may no longer be available. If the order has already been shipped, the return process can be used after delivery.
Damaged or Incorrect Items
If an item arrives damaged or does not match the order placed, contact us immediately through the Contact Us page.
Providing a clear photo of the issue together with the order number can help speed up the review and resolution process.